SHIPPING & RETURNS

SHIPPING INFORMATION

WORLDWIDE DELIVERY 🌎 📦 

USA ORDERS: We are pleased to offer FREE delivery for orders totaling $100 or more. For orders below $100, we have the following flat-rate delivery fees, regardless of size or weight:

Standard Economy 3-4 business days: $12.90

Priority 1-2 business days: $55.90 (USPS, UPS, DHL)

INTERNATIONAL WORLDWIDE

NORTH AMERICA (EXCEPT USA):

Standard Economy 2-3 business days: $49.90

Priority Worldwide  1-3 business days: $89.90 (USPS, UPS, DHL, FEDEX)

SOUTH AMERICA:

Standard Economy 3-8 business days: $99.90

Priority Worldwide  1-5 business days: $89.90 (USPS, UPS, DHL, FEDEX)

EUROPE:

Standard Economy 3-8 business days: $59.90

Priority Worldwide  1-3 business days: $99.90 (USPS, UPS, DHL, FEDEX)

AFRICA:

Standard Economy 3-8 business days: $69.90

Priority Worldwide  1-5 business days: $109.90 (USPS, UPS, DHL, FEDEX)

ASIA:

Standard Economy 3-8 business days: $69.90

Priority Worldwide  1-5 business days: $99.90 (USPS, UPS, DHL, FEDEX)

OCEANIA:

Standard Economy 3-8 business days: $59.90

Priority Worldwide  1-5 business days: $109.90 (USPS, UPS, DHL, FEDEX)

RUSSIA/UKRAINE/BELARUS:

To place an order, please see our “DISTRIBUTORS” section for direct contact information.

TRACK YOUR ORDER HERE: (tracking link)

PLEASE KEEP IN MIND:

• Order processing takes 1-2 business days excluding major US holidays.
• Orders cannot be changed/canceled once the checkout process is completed.
• Please double check the shipping address you indicated to ensure efficient delivery. Please note that THE BEST NAILS USA is not responsible for the package after the tracking information shows that it was successfully delivered to destination. If for some reason you did not receive it, please contact the shipping carrier for clarification.
• Please note that once a package leaves our premises, it is no longer under our control. If you have a problem with your package, please contact the shipping company directly.
• To track the status of your order, please click on “Track Your Order” and enter your order number and e-mail address. (ссылка которая ведет на Track Your Order).
• All of our shipments include Tracking with Indirect Signature Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the carrier in order to investigate this issue.
• If you live outside the US, you may be held responsible for customs duties charged by your country. This rarely happens as customs usually don't care much about one parcel, but if they do, we do not provide any parcel clearance services in the recipient's country. The recipient carries out all customs procedures on his/her own.

 Free Courier Phone Numbers:

• USPS: Call 1.800.ASK.USPS (+1(800)275-8777) Press 6 and then 4 for Customer Service
• UPS: Call 1.800.PICK-UPS (+1(800)742-5877)
• DHL Global Mail: Call +1(317)554-5191
  

EXCHANGES & RETURN POLICY

You may exchange or return your purchase for store credit within 30 days from the receipt of your original order by emailing us at help@thebestnailsusa.com with:

1. Your receipt or proof of purchase
2. E-mail address you used to place your original order
3. Which salon closest to you do you prefer to ship/bring the product to?
4. Which new item do you want us to ship to you in place of this one?
5. If your item is defective, a video needs to be attached.

At this time, we are only able to offer exchanges or returns for store credit. Unfortunately, we are not able to provide refunds back to payment methods. If your item is defective, please contact help@thebestnailsusa.com with a video attached to your e-mail within 14 days of receiving your order. 

A customer service representative from THE BEST NAILS USA will be in touch within 48 hours with your exchange approval and instructions on where to return your product. 

Once you receive your approval, the product must be sent back to one of our salons in the USA. We recommend shipping or bringing the item to THE BEST NAILS salon closest to you. You are responsible for paying your own shipping costs to return your item. If you bring it back in person, it should be handed to the manager. The shipping cost is non-refundable, unless the item is defective.

The returned item must be in “LIKE NEW” condition. "LIKE NEW" means unused, undamaged, unaltered and sealed. Your item must be in the original packaging. 

THE BEST NAILS USA reserves the right, at its sole discretion, to determine if the returned merchandise is in “like new” condition. Exchanges that do not meet our policy will not be accepted and will be returned to you.

We recognize that exchanges are important to our customers, however, we do have a fraud analysis tool in place that detects unreasonable return patterns and products that have been tampered with. If such situations occur, we may restrict or refuse future transactions from such customers.

Thank you for understanding.