Terms of service

Last Updated: December 12, 2024

Welcome to The Best Nails USA! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using www.thebestnailsusa.com (the “Site”), you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Overview

Company Details: The Best Nails USA operates the Site and is located at 2821 McKinney Ave, Dallas, Texas 75204. For inquiries, please contact us at help@thebestnailsusa.com.
Business Scope: Our online store specializes in professional nail care products, accessories, and tools.
Modification Rights: We reserve the right to update, change, or replace these Terms at any time without prior notice. Your continued use of the Site constitutes acceptance of any modifications.

2. Eligibility

Age Restriction: You must be at least 18 years old or the legal age of majority in your jurisdiction to use this Site.
Account Responsibility: You are responsible for maintaining the confidentiality of your account information and ensuring all activities under your account comply with these Terms.

3. Products and Services

Product Descriptions: While we strive to ensure all product descriptions, images, and details are accurate, errors may occur. We reserve the right to correct inaccuracies at any time without liability.
Usage Disclaimer: Our products are intended for professional use unless explicitly stated. Improper use may result in damage or injury, for which we are not responsible.
Custom Orders: Custom orders are subject to additional terms, which will be communicated during the ordering process.

4. Pricing and Payment

Currency: All prices are listed in US dollars.
Taxes and Fees: Prices exclude taxes, duties, and shipping fees unless otherwise noted. Customers are responsible for any additional charges upon delivery.
Accepted Payment Methods: We accept Visa, Mastercard, American Express.
Secure Transactions: All payments are encrypted and processed securely. We do not store credit card information.
Price Adjustments: Prices are subject to change without notice. Promotional prices and discounts are valid only during the specified period.

5. Order Processing

Order Confirmation: You will receive a confirmation email upon successfully placing an order.
Order Changes: Modifications to orders are not possible after the order is completed.
Cancellations: Order cancellations are not possible after the order is completed.

6. Shipping and Delivery

Shipping Options: We offer domestic and international shipping. Delivery times and costs are calculated at checkout.
Tracking Information: Tracking numbers are provided once the order is shipped.
Delivery Issues: We are not responsible for delays or lost packages due to incorrect shipping information provided by the customer.
Customs and Duties: International customers are responsible for any customs fees or import taxes.

7. Returns and Refunds

Return Policy: Unused and unopened products may be exchanged within 30 days. Unused and unopened products may be returned for store credit. Returns for refunds back to payment method are not possible, we are sorry for the inconvenience.
Damaged or Defective Products: Please contact us within 14 days of delivery to report any issues. We may request photos and videos for verification.

8. Warranty

Warranty Coverage: We offer a 6 month warranty on certain products, such as lamps and machines.
Exclusions: The warranty does not cover damage caused by misuse, improper maintenance, or unauthorized repairs.
Claim Process: To initiate a warranty claim, contact help@thebestnailsusa.com with proof of purchase and details of the issue.

9. Intellectual Property

Ownership: All content on the Site, including text, images, designs, trademarks, patents and product names is the property of The Best Nails USA.
Restrictions: You may not reproduce, distribute, or modify any content without our explicit permission.

10. User Accounts

Account Creation: Creating an account allows you to track orders, save preferences, and access exclusive offers.
Termination: We reserve the right to suspend or terminate accounts for violations of these Terms.

11. Prohibited Activities

You agree not to engage in any of the following:

Violating laws or regulations.
Attempting to access unauthorized areas of the Site.
Uploading harmful software or viruses.
Misrepresenting your identity or affiliation.

12. Privacy and Data Protection

Data Usage: Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
Third-Party Services: We may share your data with trusted third-party partners for the purpose of order fulfillment.

13. Liability and Disclaimers

No Guarantee: We do not guarantee uninterrupted access to the Site or that our products will meet your expectations.
Limitation of Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.

14. Dispute Resolution

Governing Law: These Terms are governed by the laws of The United States of America.
Arbitration: Disputes shall be resolved through binding arbitration in Dallas, Texas.
Class Action Waiver: You agree to resolve disputes individually, not as part of a class or collective action.

15. Third-Party Links